Delivery & Terms of Use

Northern Art Photos 2153883-8 (hereinafter the online store) sells products to private individuals and companies within Finland. We reserve the right to make changes to the delivery terms and prices. Product prices include value added tax.

Privacy

Read our privacy policy here.

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is submitted by paying for the contents of the shopping cart using the online store's checkout function. By placing an order, you accept these delivery terms, the product prices and the delivery costs. If an email address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation shows the ordered products and the price.

The purchase is made between the online store's customer and the online store. The online store is responsible for all obligations relating to the purchase.

Payment

The online store's payment intermediaries are: Visma Pay and PayPal. See more information about payment methods.

Delivery time

Orders are processed and dispatched on weekdays. The delivery time for products shipped from stock is usually 3-5 business days. If the products to be delivered are made to order for the customer, the delivery time is generally about 1 week, but during busier * periods 1.5-2 weeks.

*) busy periods are usually before Christmas, Mother's Day and Father's Day, and during the school photography season in the autumn.

Delivery method and delivery costs

Delivery costs are determined by the chosen delivery method, any additional services, and the weight and size of the order. Delivery costs include all postage and packaging costs. You will see the available delivery methods and their delivery costs in the online store's checkout function, before the final confirmation of your order. We deliver wall art and other large products mainly via Matkahuolto. This enables an affordable delivery price and fast transport. If you have selected a postal parcel as the delivery method and your order includes wall art, we will change the delivery method to Matkahuolto. As things currently stand, the postal service does not transport large parcels, and even standard-sized wall art would cost 3-4 times more than via Matkahuolto.

Fragile products

All products are packed appropriately so as to ensure that the product arrives intact. See further information under "Problems during transport".

Products from your own image

We check every image submitted before manufacturing the product. If an image is not of sufficient quality, we will inform the customer before production. The customer is of course able to change the image. We provide the necessary information about image quality, etc., directly to the customer. The cropping of images may need to be adjusted if the production of the product requires it. The orderer is obliged to ensure that they own the rights to the images they use. Northern Art Photos is not liable for the loss of images or for any costs arising from it.

Exchange and return terms

Consumer customers have a 30-day right of exchange and return. The right of return applies only to unused and resaleable products in their original packaging. The right of return does not apply to products made to measure for the customer (sizes that are not in the range). Companies do not have the right of return under the Consumer Protection Act. We ask that you make a return notification before returning, either by email at customerservice(a)artphotos.fi or by phone at 044 2399 856, and at the same time you will receive the return instructions.

Please remember that a product made from your own image has no right of return, unless the product has a manufacturing defect.

Note!

Include the following information with your return:

your customer number, your name, your address and your phone number
your bank account number
a copy of the delivery note or order confirmation

Before sending, please request more detailed instructions for making the return. Pack the products you are returning well, as we only reimburse returns for intact products. The price of the product will be refunded to your account once the product has been found to be in resaleable condition.

We do not redeem returns sent cash on delivery. Nor do we reimburse the return costs of orders returned by any other means.

Once the return has been approved, the money will be refunded directly to your account after the return has been received and processed.

Problems during transport, and regarding defective products

Packages damaged or lost during delivery must be reported without delay to the company responsible for the delivery.

If the wrong product has been delivered to the customer, the customer must report the error to our customer service immediately:
customerservice(a)artphotos.fi
044 2399 856

or by post:
Norhern Art Photos
Ulappakatu 1 G LT 20
02320 Espoo

Notification of an incorrect delivery or a defective product must be made within 14 days of receiving the product.

Incorrect delivery address

The postal service returns shipments sent with incorrect address details. If, when ordering, you have provided your delivery address incorrectly, e.g. the postal code, we reserve the right to charge the postage costs arising from the return and re-shipping.

Other

We reserve the right to change our delivery terms. Before placing an order, the customer must familiarise themselves with the delivery terms in force at the time. Northern Art Photos handles all customer data in complete confidence and undertakes to comply with the terms set out in the privacy notice.

In order to deliver the products ordered by the customer, the mailing details provided by the customer are passed on to the product's manufacturer, who is responsible for delivering the product to the customer. The product manufacturers have also undertaken to comply with our terms: the customer's contact details are used solely for delivering the product.

The customer can at any time ask what information is stored in the register and request the deletion / modification of some or all of the data.

The online store has statutory liability for defects in the products sold. In the event of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board for resolution.