FAQ - Frequently Asked Questions
Frequently asked questions
On this page you will find answers to the most common questions about ordering, delivery, products and our services. If you can't find what you're looking for, don't hesitate to get in touch - we're happy to help.
Ordering and payment
Choose the image and product type you want (for example a canvas print, poster or photo wallpaper), select the size and other options, and add the product to your cart. Proceed to checkout, fill in your delivery details and choose a payment method. You'll receive an order confirmation by email immediately after placing your order.
We accept the most common Finnish payment methods: online bank payment, debit and credit cards, as well as Klarna and MobilePay. All payments are handled through a secure payment connection. You'll see all available payment methods at checkout before confirming your order.
Yes. For business customers we offer invoicing, with payment terms of 14 days net. Request invoicing when you contact us - please provide your business ID, contact person and billing address. We process invoicing applications within 1-2 business days.
Delivery
Delivery time is typically 1-2 weeks. Products are handcrafted to order in Finland, so each one is made just for you.
We deliver products via Posti and Matkahuolto. We also offer a pickup option. Products are carefully packed in transport-resistant packaging so that they arrive in flawless condition. You'll see the delivery costs and methods at checkout before confirming your order.
Products and quality
All of our products are handcrafted in Finland. We use archival-quality materials and professional-grade printing technology, so your image keeps its colour and sharpness for decades.
Yes. Every image in our collection is a genuine photograph taken by photographer Harri Kyllonen himself, mostly of Finnish and northern nature. Each image has its own story, which you can read on the product page.
Our online shop features around 1,100 carefully selected images, and our archive holds over 100,000 photographs. The selection keeps growing as we go through the archives and add new images for sale. If you're looking for a particular subject or place you can't find in the selection, just ask - the archive may hold exactly the right image.
Your own photos and custom orders
Yes. We also make products from your own photos - canvas prints, posters, photo wallpapers, mugs, magnets, bags and more. Upload your image on the product's order form or get in touch and we'll help. For the best result, the image should be of sufficiently high resolution for the size you choose.
We can make almost any product to order in the dimensions you want. Photo wallpapers in particular are always made to the measurements of your wall. Tell us your wishes when you contact us, and we'll prepare a quote.
Returns and satisfaction
Standard products in our collection have a 30-day right of return, provided the product is in its original packaging and in sellable condition.
Products made to order, products made from your own photos, and photo wallpapers are not returnable under consumer protection law, unless the product has a manufacturing defect. This is an exception to customised products under the EU directive.
If a product has a manufacturing defect or has been damaged in transit, we'll send you a replacement free of charge. Please contact our customer service immediately and include a photo of the fault, and we'll sort it out quickly.
Services and contact
Yes. Northern Art Photos offers a wide range of photography services as well as image editing and graphic design. Tell us your needs when you contact us, and we'll prepare a quote.
Yes. Our images are also available for business use and under licence, for example for decorating premises, marketing or publications. Get in touch and we'll agree on a solution and licence suited to your purpose.
You can reach our customer service by email at asiakaspalvelu@artphotos.fi or via our contact form. We usually reply within 1-2 business days.